85 Great Portland Street, First Floor, London, W1W 7LT

Privacy Policy

Who we are

We are a residential inventory company covering the London area. Company number 08998520. Registered address 85 Great Portland Street, First Floor, London, England, W1W 7LT. This means that, depending on how our services are engaged, we are both Data Controller and Data Processor.

Our website address is:

What personal data we collect and why we collect it

When someone visits our site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

Contact forms

When you use the contact form the information we ask you to provide certain information in order to help us manage our services for you. This information includes:

  • Contact details, such as name, mailing address, email address and phone number.


A cookie is a very simple text file that gets downloaded onto your PC when you visit our website. They generally contain two bits of information: our site name and a unique user ID. Once the cookie is on your computer, the site “knows” that you have been there before and can then use that knowledge to tailor the experience that you have.

We use “strictly necessary” cookies to enhance user experience such as faster web page loading. No personally identifiable information is collected by using these cookies.

Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

This is a fairly short list: landlords, tenants, deposit schemes and third parties with legitimate needs, e.g. the courts, in case of disputes.

We may also share information with The Association of Independent Inventory Clerks and The Property Redress Scheme, in matters of dispute or complaint.

How long we retain your data

We will keep your information for as long as we have a business relationship. After that ends we will keep it where we may need it for legitimate purposes e.g. to help us respond to queries or complaints, or for other reasons e.g. dispute services and responding to requests from regulators.
This usually mean that we will keep your information for no more than 7 years (or such other period as required by law) after the end of, or legal matters arising from, the tenancy with which our service/s correspond.


What rights you have over your data

You have a number of rights relating to your information e.g. to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it, to make a complaint etc.

Should you wish to do so, please contact us, via email in the first instance

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 28th May 2018.